Refund policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at Info@rnrk9.com. Once your return is approved, ship the item back to us. We will process your return once we receive the item.

Items sent back without first requesting a return will not be accepted.

Send returns to:
RNRK9
71 Wyndham Street S, Unit 601
Guelph, Ontario, N1E 0T7
Canada

Return shipping costs are the responsibility of the customer.

Exchanges

To exchange an item, ship it back to us at your cost. Once your return is received and accepted, a $15.00 shipping fee will be applied to cover the cost of sending your new item out.

Damages and Issues

Inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at Info@rnrk9.com so we can make it right.

Non-Returnable Items

Sale items, gift cards, and custom or personalized orders are final sale and cannot be returned.

Refunds

Once we receive and inspect your return we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days. Bank processing times may vary.

If more than 30 business days have passed since your refund was approved and you have not received it, contact us at Info@rnrk9.com.